Shipping and Delivery

The shipment of the purchased goods takes place by GLS courier for national and international deliveries, except for non-EU countries. Delivery, after verification of payment, is made within 3/5 working days for Italy and 7/10 days for other European countries reached by the service. The verification of the payment is immediate when the Customer buys by PayPal or credit / debit card, while it can take a few days when the Customer choose the “bank transfer” option. In this case, it is advisable to send a copy of the payment slip by email to info@naturalis.store. At the same email address, it is recommended to communicate, within 12 hours from the order, any changes of the delivery address.

The shipment could be delayed due to the time of supply and loading of the warehouse. In this case, the Customer will be promptly contacted and informed about the new times necessary to process the order, with the possibility of replacing the missing product with one of the same value and / or type proposed by us.

The delivery times indicated are neither binding nor exhaustive and the Customer cannot in any case request compensation for direct or indirect damages for delayed delivery. The goods travel at Customer’s risk.

It is always recommended to check the good condition of the boxes at the delivery of the order If any damages is found in the packaging, it is recommended to accept the box by having the wording “Accepted subject to inspection” affixed on the transport document. If the package is particularly damaged or the courier refuses to affix the aforementioned wording, it is advisable to refuse the packages received.

Our products will leave from the warehouses of the mother company N&B Srl Società Benefit located in Via N. Bellisario Z.A. MARTANO (LE) 73025 and they will travel well packed by GLS Express Courier to arrive directly at the address indicated by Customers at the moment of the online order.

Shipping costs

Shipments will be made by GLS with a cost of € 5.00 for Italian shipments, except for the provinces of Sicily, Sardinia, Minor Islands and Venice.

For deliveries to European countries, the prices will be updated directly by the system when entering personal data. Once the purchase threshold € 59.00 for residents in Italy and € 75,00 for residents within the EU, shipping costs will be honored by Naturalis Store.

Shipments to Extra UE

 Shipping costs for countries outside the EU amount to €50.00.

Right of withdrawal

Online sales are governed by articles 50 – 68 (“long-distance contracts”) of Legislative Decree 206/2005 (Consumer Code). This legislation provides the Customer with the right to withdraw from contracts or contractual proposals no later than 14 days from the receipt of the goods, guaranteeing him the right to return the product and to obtain a refund of the expenses incurred.

The right of withdrawal is reserved exclusively to Customers, that is to say natural people who purchase the goods not for purposes related to their professional, commercial or entrepreneurial activity. Therefore, it cannot be exercised by legal people and natural people who act for purposes related to the professional activity.

To exercise the right of withdrawal, it is necessary to communicate it to Naturalis Store, within 14 working days from the delivery of the goods, by email at info@naturalis.store or by filling the online form downloadable at this link.

The order number must be indicated on the request and the refund will be made by Naturalis Store using the same payment method used at the moment of the online order (Credit / Debit Card, Bank Transfer or PayPal circuit). If the payment was made by the Customer by bank transfer, please indicate in the email or in the online form the bank details for the refund.

Within 14 working days, the Customer will ship the product carefully packed in the original packaging and complete with each accessory to N&B srl Benefit Company, Via N. Bellisario Z.A, 73025 Martano (LE).

At the arrival at Naturalis Store warehouses, the goods will be carefully examined to verify any damage or tampering due to non-original packaging or not suitable for transport.

Naturalis Store reserves the right to refuse the package in the following cases:

• if the product is not intact, for example with no original packaging or damaged bottle;
• in the absence of integral elements of the product itself;
• in the event that allergic-type reactions have been encountered, since the aforementioned reaction cannot be considered a defect in the product itself;

On the contrary Naturalis Store will accept the right of withdrawal and will refund within 14 days from the date of delivery of the goods.